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Privacy Policy

1. Commitment to Privacy

Project Epic Pty Ltd ("we", "us", or "our") is committed to protecting your privacy and handling personal information in a secure and transparent manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and store your personal information, particularly in relation to your use of our website.

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2. What Information We Collect

We may collect the following types of personal information when you visit our website, complete online forms, subscribe to newsletters, or contact us:

  • Contact details: name, email address, phone number, organisation.

  • Website usage data: browser type, IP address, pages visited, time spent, referring websites (collected via cookies and analytics tools).

  • Voluntarily provided information: through contact forms, event registrations, or feedback submissions.

We do not collect sensitive health or disability-related information through our website. That information is governed separately under your Service Agreement and handled in accordance with our internal client confidentiality policies.

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3. How We Collect Information

We collect personal information via:

  • Contact and enquiry forms submitted through the website.

  • Email communications initiated via the site.

  • Analytics tools such as Google Analytics to understand website usage and improve performance.

  • Newsletter sign-ups or other voluntary interactions.

 

4. Use of Personal Information

We use the information we collect for purposes including:

  • Responding to enquiries or messages you submit.

  • Sending you updates or newsletters if you opt in.

  • Improving the functionality and user experience of our website.

  • Fulfilling legal or regulatory obligations, where required.

We will never sell, rent, or trade your personal information.

 

5. Disclosure of Information

We may share your personal information:

  • With our internal team for business purposes (e.g. responding to enquiries).

  • With trusted service providers (e.g. email marketing platforms or website hosting services), solely for the purpose of supporting our operations.

  • If required or authorised by law, such as to comply with a subpoena, legal process, or government request.

All third-party providers are required to comply with strict privacy and data security standards.

 

6. Cookies and Analytics

Our website uses cookies to enhance your experience and track performance. These cookies may collect anonymous usage data. You can manage or disable cookies through your browser settings.

We use third-party tools such as Google Analytics to analyse website traffic. Data collected through these tools is anonymised and used for statistical purposes only.

 

7. Storage and Security

We take all reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. This includes:

  • Secure website hosting.

  • Firewalls and encryption.

  • Access controls for internal staff.

  • Secure email and form submissions.

Data is stored in Australia or in jurisdictions with adequate data protection standards.

 

8. Accessing and Correcting Your Information

You have the right to access, correct, or update your personal information at any time. To do so, contact us at the details provided below.

If you request access to your information, we may need to verify your identity and may charge a reasonable fee for processing.

 

9. Your Rights and Choices

  • Opt-Out: You can unsubscribe from newsletters or marketing at any time by clicking the link in the email or contacting us directly.

  • Anonymity: You may choose to remain anonymous or use a pseudonym when contacting us, unless it is impractical for us to do so.

 

10. External Links

This website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on our website, and continued use of the site indicates acceptance of the revised policy.

 

12. Contact Us

For questions, complaints, or requests regarding your personal information, please contact:

Project Epic Pty Ltd
2/1 Box Road, Caringbah NSW 2229
info@projectepic.com.au

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