FAQ'S.
Got questions?
You're in the right place!
We’ve put together answers to some of the most common questions about Project Epic. Whether you're a parent, participant, support worker, or just curious about what we do. If you can’t find what you’re looking for, feel free to reach out - we’re always happy to help.
Founders Alana and Abbey’s have a passion for supporting young people to fully participate in society and live the life they want with equal rights and access to services and experiences, teamed with their extensive experience working with children and adolescents with disabilities. This allows us to successfully work with parents and participants to set SMART (Specific, Measurable, Achievable, Relevant, and Time-Bound) goals and plan relevant and meaningful social programs for participants to enhance their lives and meet their goals.
We care about and get to know each and every one of our participants, providing them with the necessary support they need to live an ordinary life and realise their potential.
We communicate openly and transparently with participants and their families. We will get back to all queries and concerns in a timely manner.
We provide regular feedback and updates on participants’ sessions through photos on social media (pending permission) and verbal and electronic check-ins.
We provide safe and supported, highly supervised experiences both in the community and at centres. Experiences and programs vary, but clear and consistent expectations and routines remain the same, assisting participants in knowing what to expect and feel safe.
All community-based programs begin with mentors going through the day’s program, using visuals and answering any questions.
Project Epic encourages and teaches Key Word Sign to support people with communication disability or delay.
Project Epics caters for a wide range of abilities, ages and interests, allowing us to individualise programs to the needs of the participants attending.
Project Epic values feedback. We want to provide the service you need, so suggestions are always welcomed.
Our Epic Centre is in Caringbah. However we welcome any and all people from around Sydney as we often travel all over to visit new and exciting places for some seriously epic adventures! We offer our pickup and drop off services within thirty minutes from our Epic Centre in Caringbah. If your address is further than the 30 minutes a travel fee will be applied.
At Project Epic, we offer 1:1 and 2:1 staff-to-participant ratios to ensure every individual receives the focused support and care they deserve.
These high-support ratios allows us to provide:
Individualised goal-setting and tailored support
Meaningful participation in all activities
Flexibility to move at each participant’s pace, supporting self-regulation
A safe, nurturing environment
Personalised experiences that reflect each person’s strengths and interests
Valuable opportunities for safe community access and exploration
With a strong focus on fun, connection, and enjoyment, we create inclusive spaces where participants can thrive, building confidence, independence, and life skills.
Our carefully planned staffing ratios are central to how we support each participant to shine.
Absolutely! You will find that the Core Supports section is the most flexible in your plan and where you will be able to secure funding for all our available programs.
For some of programs, we can also access funding within Capacity Building under Improved Daily Living, and Increased Social and Community Participation. However please speak to us about these and we can advise on a case by case basis.
At Project Epic, we’re committed to providing transparent and accessible services for young adults and their families. While many of our programs are funded through NDIS plans or other supports, there may be some out of pocket costs depending on the services you choose. ​
We’ll always explain any potential costs upfront—no surprises.
These may include things like community activity fees, transport, or optional extras not covered by your funding. The following costs are not claimable through NDIS funding.
Activity Costs
Out-of-pocket activity expenses may include venue entry fees, tickets, or other outing-related costs.
Friday Night and School Holiday Programs activity costs: These costs will be invoiced separately from the NDIS-funded invoice.
Young Adult and Weekend Programs costs: Participants are expected to pay on the day, using money or a debit card.
Food & Meals
Participants can either:
Bring a packed meal from home, or
Bring spending money to purchase food during outings.
If the participant is likely to make purchases, please ensure they have a debit card or money.
To support smooth planning, let us know if there are:
Spending limits, or
Specific food routines or preferences we should be aware of.
Afternoon & Mini Centre Programs Resource Fee
Invoiced Each Term
$15 per week (for one session)
$20 per week cap for multiple sessions
This fee supports:
Resource replacement
Morning or Afternoon tea (aligned with dietary needs)
Themed in-house activities
Cooking and creative experiences
Young Adult Program Resource Fee
Invoiced Quarterly
$10 per week
This fee supports:
Resource replacement
Themed in-house activities
Cooking and creative experiences
Note: This fee does not include meals. Participants should bring a packed lunch or money to buy food.
Confirmed Bookings – Non-Refundable Costs
Once your activities are booked and confirmed, all out-of-pocket costs are non-refundable, as bookings and materials are secured in advance.
Centre Capital Cost
Our Epic Centre in Caringbah is a welcoming space designed to foster connection, inclusion, and purpose for every member of our Epic Crew. It’s available for use across all programs, providing a consistent and engaging environment.
A Centre Capital Cost per hour of booked support will be applied in line with the current NDIS Price Guide. This fee supports the ongoing costs of providing safe, accessible, and high-quality spaces for our Epic community.
Activity-based Transport
Kilometres driven during outings are invoiced to the participant. As per the NDIS Price Guide, where two or more participants are transported in the same vehicle, the cost is divided among the participants.
Project Epic car travel is currently priced at $1/km. If you would like to limit your loved ones' Kilometres per day, please have a chat with us, and we are happy to accommodate this to work with your current funding.
Billable Non Face-to-Face Hours
To support the planning, safety, and individualisation of our programs, we allocate 30 minutes of non face-to-face time for every 6 hours of support provided.
This includes important behind-the-scenes work such as:
Developing personalised, measurable goals that reflect each individual’s strengths, preferences, and aspirations
Completing comprehensive, individualised risk assessments to ensure safety and meet unique support needs
Regularly adapting personalised programs in response to evolving needs and to foster ongoing growth
Upholding best practice and evidence-based approaches to deliver consistent, high-quality, person-centred care
These hours ensure your child or young adult receives the most appropriate and responsive care.
Additional non face-to-face time may be billed on a case-by-case basis and will be billed ‘as required’.
Extra Non Face-to-Face Support Requests
If you, your support team, or the NDIA request additional non face-to-face support such as:
Reports for NDIS plan reviews
Meetings with allied health professionals (e.g. Psychologist, Occupational Therapist, Speech Therapist)
School or group home visits
These services will be billed from your NDIS plan.
Remember, we're here to help -
Our team is here to help you understand what’s included, what’s not, and how to make the most of your funding. If you have any questions, just reach out—we’re happy to walk you through it.
First off, welcome to Project Epic—we’re so glad you’re here!
To begin, simply give us a call or complete our online Contact Form (via the button below). We’ll send you some initial forms, which you can return by email or bring along to your pre-engagement visit.
Abbey or Alana will then be in touch to organise a time for you and your child to connect with us—either via Zoom, phone call, or in person. This is a great chance for us to get to know each other, chat about your child’s needs, and begin planning next steps together.
During this meeting, we’ll complete any remaining paperwork and set some initial goals tailored to your child.
From there, we’ll create a service agreement based on the supports you’d like to book.
And just like that—your child’s Epic journey begins.
Our Saturday, Sunday, and School Holiday programs are available for casual bookings. Once signing a service agreement and completing the initial paperwork, you are free to pick and choose which adventures you would like to go on. Bookings are made online. Spots are limited, and programs fill up quickly. We recommend booking the programs you would like to attend in advance.
Our After School and Friday Night programs run for up to 11 weeks, in line with the school term. When booking these programs you are booking in for the whole term. If there is a session your child cannot attend please let us know – we do require seven days notice.
Our Young Adult Programs run for 51 weeks of the year. This means that you have signed up for the entire program length. If there is a session your Young Adult cannot attend please let us know – we do require seven days notice.
Waiting List for Programs
We keep group sizes small to maintain quality and support meaningful progress toward individual goals. Each program has a waiting list as numbers reach capacity.
When a program is full, participants will be placed on a waitlist and contacted as soon as a spot becomes available or if an extra session is offered.
School holiday programs are sent to families 4–5 weeks in advance. These fill quickly, so early booking is essential to secure a place.
To ensure smooth operation and consistency in our programs, all cancellations require a minimum of seven days' notice before the scheduled session.
Cancellations made within seven days of the program will incur a 100% cancellation fee.
This policy helps us maintain safe, well-organised programs that support our participants in reaching their social and emotional goals.